FAQs
Frequently Asked Questions
How do I place an order?
Add products to your cart from the Shop page, then enter your delivery address at checkout. You can check out as a guest — no account needed.
Where do you deliver?
Anywhere in Australia, by courier. We deliver Monday to Saturday (no Sundays); choose your preferred delivery date at checkout.
How much is delivery?
Delivery is priced by your state and the total weight of your order — enter your postcode at checkout to see the exact price before you pay. Rural and remote addresses and Saturday deliveries carry a small surcharge.
Are your products vegetarian?
Yes — we have been a 100% vegetarian business since we started in 1991.
Do you list allergens or ingredients for each product?
Our sweets and snacks are prepared in a kitchen that also handles nuts, dairy and gluten. If you have a specific allergy or dietary requirement, please contact us before ordering and we'll do our best to help.
How should I store my sweets?
Milk-based sweets are best enjoyed within a few days of delivery and kept in the fridge. Dry sweets and snacks keep longer in a sealed container.
What payment methods do you accept?
Card, PayPal and bank transfer. Prices are in Australian dollars and include GST.
Can I change or cancel my order?
Contact us as soon as possible via the Contact Us page. We can usually amend or cancel an order before it has been prepared and sent, but can't guarantee changes once it is on its way.
Do you have a loyalty programme?
Yes — create an account and earn points on every order, which you can put towards a future order once you have enough.